We have decades of deep, proven Maximo expertise and we have you covered when it comes to support for your MAS system at MaxStack. From massive Maximo projects like merging Maximo databases or creating complex integrations, to best-practice guidance, to user helpdesk support, we have done it all for clients across virtually all industries.
We offer flexible support options:
- Bring Your Own Consultant: If you have in-house Maximo experts or a favorite Maximo service provider or consultant, you can continue to use that resource. We provide the support for the MAS infrastructure and your designated support resource provides Maximo application support and has MAXADMIN access.
- MaxStack Support: We’ve supported organizations in many industries for 20+ years, from basic helpdesk questions to complex technical development work for integrations and automation scripts. We’ve integrated Maximo with most systems you can imagine, we have hundreds of automation scripts in our library, and we’ve completed 20,000 support tickets in our support portal to-date.
In either scenario above, you’ll get a Maximo Support Portal for your organization. You can add an unlimited number of users to your portal and set options such as whether submitted tickets flow directly to our work queue or go through an internal reviewer first. Our easy-to-use support ticket system facilitates collaboration and communication, provides a shared document library, and keeps everyone on track.
