Maximo support that fits the way your team works.
Get practical support for Maximo, MAS, hosting, upgrades, integrations, troubleshooting, optimization, and day-to-day operational needs — without forcing your team into a rigid support model.
Keep your team. Keep your consultants. Add help where needed.
Maximo support does not have to mean handing everything over or losing control of your environment. Some teams need infrastructure help. Some need application support. Some already have a trusted consultant and simply need a stronger operating model around MAS.
MaxStack support is designed to meet teams where they are — whether you host with MaxStack, use another provider, or manage Maximo internally.
Support can include:
- MAS hosting and infrastructure support
- Application support and troubleshooting
- Upgrade and migration guidance
- Integration and connectivity support
- Performance and configuration reviews
- Advising for long-term Maximo strategy
Choose the operating model that works for you.
Bring Your Own Consultant
Keep working with the Maximo consultant or internal administrator your team already trusts, while MaxStack supports the environment and infrastructure where needed.
- Maintain existing relationships
- Avoid unnecessary services lock-in
- Let specialists stay focused on their lane
MaxStack Support
Use MaxStack for direct Maximo support, MAS guidance, troubleshooting, optimization, and ongoing help.
- Application and infrastructure awareness
- Support for MAS hosting and operations
- Help with real Maximo workflows
Hybrid Support
Combine your internal team, your consultant, and MaxStack support into a practical operating model with clear roles and escalation paths.
- Clear ownership boundaries
- Better escalation paths
- Support that scales with your needs
Support across the Maximo lifecycle.
MAS Hosting Support
Help with hosted MAS environments, infrastructure, access, connectivity, performance, and reliability.
Application Support
Troubleshoot Maximo behavior, configuration questions, workflow issues, user problems, and daily support needs.
Upgrade Support
Plan and support Maximo 7.6 to MAS migrations, validation, issue resolution, and go-live readiness.
Integration Support
Develop and Support Maximo integrations and workflows.
Optimization Support
Improve performance, data quality, workflows, reporting, automation, and long-term maintainability.
AI-Enabled Support
Use Maxley and AI-assisted workflows to summarize issues, surface patterns, and guide better next actions.
Support should reduce friction, not create dependency.
A good support model helps your team move faster while keeping ownership clear. MaxStack can help diagnose, advise, support, and stabilize without making every decision harder or every request slower.
Good support should help you:
- Resolve issues faster
- Understand root causes
- Reduce repeated problems
- Improve system visibility
- Document decisions and patterns
- Plan improvements instead of reacting constantly
Common ways teams use MaxStack support.
A support model with clear ownership.
Define Roles
Clarify what your team owns, what your consultant owns, and where MaxStack helps.
Review Environment
Understand your Maximo version, MAS architecture, integrations, workflows, and support needs.
Set Support Paths
Create clear escalation paths for application issues, hosting issues, integrations, and advisory needs.
Support & Improve
Resolve issues, document patterns, reduce recurring problems, and plan better long-term improvements.
Support works best when it connects to the bigger Maximo picture.
Support often overlaps with hosting, upgrades, integrations, and AI-assisted workflows. MaxStack can help your team connect those pieces instead of treating every issue as a disconnected ticket.
Maximo Support FAQ
Get Maximo support that fits your operating model.
Whether you need hosting support, application help, upgrade guidance, integration support, or a blended model, MaxStack can help your team move forward with more confidence.